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Shipping information

Parcel service

Parcel service: GLS or TNT
Delivery costs: Belgium: free.
Austria, France, Germany, Italy, Luxemburg, Spain, The Netherlands and The United Kingdom: 5 EUR. Free for orders over 100 EUR
Switzerland: You pay prices excluding Belgian VAT of 21 percent. These prices excluding VAT will be visible in check-out once you enter a valid Swiss delivery address
delivery cost 45 euro. Orders may be subjected to local taxes and/or duties which are levied by your local tax authorities
Delivery time: Austria: 2-4 business days
Belgium: 1-2 business days
France: 2-4 business days
Germany: 2-4 business days
Italy: 3-5 business days
Luxemburg: 1-2 business days
Spain: 3-5 business days
Switzerland: 3-5 business days
The Netherlands: 2-3 business days
The United Kingdom: 3-5 business days
Delivery destinations: Austria, Belgium, France, Germany, Italy, Luxemburg, Spain, Switzerland, the Netherlands and the United Kingdom.
Delivery to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands is not available. Kindly note that delivery in rural area can result in longer delivery times.
Delivery to home address: Yes.
Delivery to business address: Yes.
Delivery days: Monday - Friday
Number of free delivery attempts: 1
Time between delivery attempts: 24-48h
Parcel delivered to neighbours: Yes.
Alternative delivery location: Yes. The checkout offers the possibility to deliver the package in another location.
E-mail service for parcel delivery: Yes.
Notification card: Yes. When the package cannot be delivered a notification will be left at the recipient.
Changing delivery address: Yes. You can change the delivery address, as long as the package hasn't been sent. After that, the package will be delivered to the address specified during the checkout.
GLS contact details: Find the contact details for your country through the GLS-website.

 

Parcel pickup

Duration of storage: Max. 9 days.
Place of storage: At the eWINGS facilities in Kontich (BE).
At the GLS Parcel shops.
Opening time access point: Usually, parcel shops are opened between 10h and 18h. In most cases, the shops will be open earlier or later than the aforementioned times.
Number of access points: Austria, Belgium, France, Germany, Italy, Luxemburg, Spain, Switzerland, the Netherlands and the United Kingdom.
Delivery to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands is not available.
Find access point: Locate your access point.

 

Returns

  See the Returns and refunds-page for instructions.
  Our delivery partner is GLS. First delivery attempt will be made to the address mentioned as delivery address during the registration process.
  Important: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign upon receipt.
  We regret that we cannot deliver to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardagna, Sicily and Balearic Islands and other International destinations not available.