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Shipping information

Parcel service

Parcel service: Belgium: B Post / International : TNT Express Courier
Delivery costs: Belgium: free.
Austria, France, Germany, Italy, Luxemburg, Spain, The Netherlands and The United Kingdom: 5 EUR. Free for orders over 100 EUR
Switzerland: You pay prices excluding Belgian VAT of 21 percent. These prices excluding VAT will be visible in check-out once you enter a valid Swiss delivery address
delivery cost 45 euro. Orders may be subjected to local taxes and/or duties which are levied by your local tax authorities
Delivery time: Belgium: 1-2 business days
International: 2-3 business days
Delivery destinations:

Austria, Belgium, France, Germany, Italy, Luxemburg, Spain, Switzerland, the Netherlands and the United Kingdom.
Delivery to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands is not available. Kindly note that delivery in rural area can result in longer delivery times.

For other destinations: please send an e-mail including your product and size selection to: customercare@akaso.eu - You will then receive our order confirmation including freight costs, together with a payment link directing you to a secured electronic payment page (the same used for our e-store).  Once your payment is successful, your order will be shipped within 48 hours with express courier.

Delivery to home address: Yes.
Delivery to business address: Yes.
Delivery days: Monday - Friday
Number of free delivery attempts: 1
Time between delivery attempts: 24-48h
Parcel delivered to neighbours: Yes.
Alternative delivery location: Yes. The checkout offers the possibility to deliver the package in another location.
E-mail service for parcel delivery: Yes.
Notification card: Yes. When the package cannot be delivered a notification will be left at the recipient.
Changing delivery address: Yes. You can change the delivery address, as long as the package hasn't been sent. After that, the package will be delivered to the address specified during the checkout.
Track your order: Once your order has been shipped you will receive an e-mail with a tracking number and tracking link allowing you to follow your shipment.

 

Parcel pickup Akaso Stores

Duration of storage: Max. 5 days.
Place of storage: Akaso Store Brussels: 1, Galérie du Roi - Brussels - Belgium - +32 2 513 20 07
Opening times: Please check opening hours here.
   
   

 

Returns

  See the Returns and refunds-page for instructions.
  Our delivery partners are B-Post and TNT. First delivery attempt will be made to the address mentioned as delivery address during the registration process.
  Important: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign upon receipt.
  We regret that we cannot deliver to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands and other International destinations not available.